Acquisition of Services for the Implementation Tender

Notice for Acquisition of Services for the Implementation of Platform/Interface for Contact Center Management in Software Modality as a Service by Lots in Portugal. The reference ID of the tender is 120599637 and it is closing on 23 Jun 2025.

Tender Details

Country: Portugal
Summary: Acquisition of Services for the Implementation of Platform/Interface for Contact Center Management in Software Modality as a Service by Lots
PTT Ref No: 120599637
Deadline: 23 Jun 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 150000
Notice Type: Tender
Document Ref. No.: 369802-2025
Purchaser's Detail:
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Description:
Acquisition of Software Modality AS A Service (SASS) for implementation of Platform/Interface Contact Center Management, by lots, in the terms better defined in the Booklet and respective attachments.of multichannel contact center management software (voice, mobile, email, chatbot), integration with public contractor CRM (aquamatrix) as well as the recording of calls for a period up to 24 months;
lot II-Software Services-the provision of artificial intelligence software services forVoice, chat and e-mail.

doc title: acquisition of platform implementation/interface implementation for contact center management in software mode a service (saas) by lots

Contract type:services
Documents:

Tender Notice

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Acquisition of Services for the Implementation of Platform/Interface for Contact Center Management in Software Modality as a Service by Lots - Portugal Tender

The EPAL - PORTUGUESE COMPANY OF AGUAS LIVRES, S. A., a Government sector organization in Portugal, has announced a new tender for Acquisition of Services for the Implementation of Platform/Interface for Contact Center Management in Software Modality as a Service by Lots. This tender is published on PortugalTenders under PTT Ref No: 120599637 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-23.

The estimated tender value is EUR 150000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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